Policies, Shipping & Returns
100% Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days after receipt of order and we'll replace it or give you a refund. Please read "Returns" below for more information.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you Text the store chosen for pickup to confirm that the product is available, before heading over to your local store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
You can always count on the Trek Bicycle Superstore for great deals on the best cycling gear. You can count on us for great deals on shipping too.
We offer Free Shipping on orders over $49 shipped within the contiguous United States. Make sure to take Free Shipping into account when comparing prices.
- Offer valid on all orders with a subtotal of $49.00 or more; other discounts applied to your order could change your subtotal.
- Offer limited to standard shipping to U.S. addresses in the contiguous U.S. only (Alaska & Hawaii do not apply).
- Offer excludes oversized items such as trainers and car racks.
- Offer is limited to stock on hand and backorderable items, is nontransferable and is not redeemable for cash.
- Please allow up to two to three business days for free shipping orders to process and ship.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
To make a return or exchange, please send the clean, unused item(s) to:
Trek Bicycle Superstore
4240 Kearny Mesa Road
San Diego, CA 92111
Ship returns via Ground UPS or Priority US Mail (we do not accept CODs).
Please place your order number on the outside of the return package. Example: 121720-123720-898
We will gladly refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee of up to 30% of the item(s) value. (Labor fees are not refundable, i.e., custom built wheels.)
Exchanges must be approved before mailing. Please email firstname.lastname@example.org to start your exchange process.
PRICING & INFORMATION ERRORS
We strive for accurate pricing and images, however some errors are inevitable. We apologize for any inconvenience this may cause. Please email us at email@example.com if you find an error. Please note that an order acknowledgement received via email is not an acceptance and does not create a contract; we inspect all orders for accuracy prior to fulfillment. Trek Bicycle Superstore reserves the right to cancel your order if a pricing error has been made.