Policies, Shipping & Returns
100% Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Note: Orders usually ship within one business day of being placed (Please allow one extra business day for free shipping). Next-day (overnight) orders are usually delivered by the end of the following day. Bicycles require additional handling time, to insure safe packaging.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Bicycles incur a standard shipping charge of 100.00, due to size of package. (Over 1000.00 ship free)
Food shipping charges may vary by weight.
Wheels and wire-bead (non-folding) tires may be subject to a shipping upcharge.
Helmets shipped using 2-Day or 1-Day shipping options may incur a $25 shipping surcharge.
Trainers will add an additonal $24.99 shipping surcharge.
Sorry, but we do not ship outside of the Continental U.S.
Four shipping options are offered for merchandise delivery:
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you Text the store chosen for pickup to confirm that the product is available, before heading over to your local store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
You can always count on the Trek Bicycle Superstore for great deals on the best cycling gear. You can count on us for great deals on shipping too.
We offer Free Shipping on orders over $49 shipped within the contiguous United States. Make sure to take Free Shipping into account when comparing prices.
- Offer valid on all orders with a subtotal of $49.00 or more; other discounts applied to your order could change your subtotal.
- Offer limited to standard shipping to U.S. addresses in the contiguous U.S. only (Alaska & Hawaii do not apply).
- Offer excludes oversized items such as trainers and car racks.
- Offer is limited to stock on hand and backorderable items, is nontransferable and is not redeemable for cash.
- Please allow up to two business days for free shipping orders to ship.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If you have a return, please email us at email@example.com for a return authorization. Returns will not be accepted without a return authorization. Ship returns via Ground UPS or insured US Mail (we do not accept CODs).
We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email. Returns without a return authorization may be subject to a restocking fee of up to 15%. Returns and exchanges arriving after 30 days of purchase are subject to a restocking fee of up to 30%.
PRICING & INFORMATION ERRORS
We strive for accurate pricing and images, however some errors are inevitable. We apologize for any inconvenience this may cause. Please email us at firstname.lastname@example.org if you find an error. Please note than an order acknowledgement received via email is not an acceptance and does not create a contract; we inspect all orders for accuracy prior to fulfillment. Trek Bicycle Superstore reserves the right to cancel your order if a pricing error has been made.